Technical Support Engineer (30 headcounts)

About the job

The Company:

Our client is an iconic Information Technology Services company providing Cloud Solutions and Services.

Role & Responsibilities:

• Reviews issues and contacts customers to understand issues.
• Ensure customers stay informed as to the solution of their issue.
• Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Requirements:

• Bachelor’s Degree in computing science or similar
• At least 6 months experience 
• Had experience of support professional in IT field will be a plus. 

To apply, please send your updated CV to Khanh Nguyen at khanh.nguyen@cgptalent.com, quoting the job title or Click Apply Now.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified.