Technical Support Engineer (30 headcounts)

Posted 13 March 2024
Salary 800-1500K
Location Vietnam
Job type Permanent
Discipline Technology
Contact NameKhanh Nguyen

Job description

The Company:

Our client is an iconic Information Technology Services company providing Cloud Solutions and Services.

Role & Responsibilities:

  • Reviews issues and contacts customers to understand issues.
  • Ensure customers stay informed as to the solution of their issue.
  • Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
  • Resolves or escalates multiple and varied customer issues. Documents technical work and research.
  • Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.


  • Bachelor’s Degree in computing science or similar
  • At least 6 months experience 
  • Had experience of support professional in IT field will be a plus. 

To apply, please send your updated CV to Khanh Nguyen at, quoting the job title or Click Apply Now.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified.