Senior Customer Services Manager

The Company: Our client is one of the leading companies in the industrial real estate sector.

Role & Responsibilities:

• Develop strategies and management plans for customer care activities to provide guidance and direction to the Executive Board.
• Create action plans for customer care activities and business development for value-added services in line with the Company’s goals and strategy.
• Increase customer satisfaction by effectively handling, caring for, and resolving outstanding issues that arise during the use of rental services, value-added services, etc.
• Manage and operate the departments under the management office to ensure progress and commitment to issue resolution.
• Take responsibility for and provide professional recommendations to ensure issues are resolved with focus, efficiency, and professionalism.
• Participate in the development and training of customer care and sales consulting expertise to enhance the professionalism of departments under management responsibility.

Requirements:

• Minimum of 5 years of experience in a similar position and 10 years in the customer service field.
• Candidates without experience in real estate are welcome
• Required skills:
  • Strategic planning and development
  • Negotiation and bargaining
  • Flexible problem-solving

To apply, please send your updated CV to Phuong Nguyen at phuong.nguyen@cornerstoneglobalpartners.com, quoting the job title or Click Apply Now.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified.

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