Job description
The Company: Our client is one of the leading multinational corporations in FMCG consulting in Vietnam.
Role & Responsibilities:
Manage projects from inception to delivery within agreed timelines and client KPIs.
Communicate with clients through various channels including face-to-face meetings, email, and live chat.
Develop innovative and appealing proposals to present new ideas to clients.
Monitor order status, shipping progress, and facilitate exchanges.
Track customer KPIs efficiently using trackers and internal reporting tools.
Address customer complaints, inquiries, and pricing requests promptly and professionally.
Conduct root-cause investigations and provide timely updates and resolutions for orders with issues.
Ensure unbiased and professional handling of all customer matters.
Employ selling techniques to upsell or cross-sell products as opportunities arise.
Adapt quickly to changes and demonstrate a passion for learning new tools to enhance efficiency.
Utilize knowledge of sales order management, shipping, and invoicing to assist customers with their orders.
Handle online exchanges, address product issues, and arrange offline exchanges as needed.
Ensure timely reconciliation of sales invoiced accounting exceptions.
Prioritize tasks effectively and provide well-weighted recommendations as needed.
Provide regular status reports for each account/program and review them weekly with the internal account management team.
Requirements:
Bachelor's degree with at least 4 years of client support experience.
Experience in a fast-paced environment with high order volume.
Track record in managing client relationships and supporting the other teams as finance, operations, purchasing, etc.
Proficiency in communication and presentation skills.
Experience in managing premiums, POS, and print products is advantageous.
Experience in handling premiums and POS materials for the dark market.
English Intermediate and Mandarin Chinese proficiency is desirable.
To apply, please send your updated CV to Khanh Nguyen at khanh.nguyen@cgptalent.com, quoting the job title or Click Apply Now.
Due to the anticipated high volume of applicants, we regret that only shortlisted candidates will be notified.
