Chief Operations Officer – F&B/Retail Chain

About the Role: The Chief Operations Officer will oversee and optimize day-to-day operations across multiple retail/F&B outlets, ensuring operational excellence, profitability, and strategic alignment with the company’s goals. The COO will implement best practices, streamline processes, and foster a customer-centric culture to drive growth and operational efficiency.

Key Responsibilities:

• Strategic Planning & Execution:
  • Develop and implement operational strategies aligned with the company’s business objectives.
  • Lead expansion plans, including new store openings, franchising, and regional growth.
  • Analyze market trends to identify growth opportunities and mitigate risks.
• Operational Excellence:
  • Establish and monitor key performance indicators (KPIs) for operational efficiency, sales, and customer satisfaction.
  • Implement process improvements to reduce costs, increase productivity, and ensure consistent service delivery.
  • Ensure compliance with health, safety, and regulatory standards across all locations.
• Financial Management:
  •  Manage budgets, forecast revenue, and control operating costs to achieve financial targets.
  • Analyze financial reports and identify areas for cost optimization and revenue enhancement
• Team Leadership & Development:
  • Lead, mentor, and motivate the operations team to maintain high performance and accountability.
  • Develop and implement training programs to enhance staff skills and service quality.
  • Foster a culture of continuous improvement and operational excellence.
• Customer Experience & Quality Control:
  • Develop and enforce quality standards to maintain a superior customer experience across all outlets.
  • Implement customer feedback mechanisms and resolve escalated service issues.
  • Monitor market competition and adapt operational strategies accordingly.
• Technology & Innovation:
  • Identify and implement technology solutions to streamline operations, such as POS systems, inventory management software, and CRM systems.
  • Stay updated on industry trends and integrate innovative practices to enhance operational efficiency.
  • Collaborate with the finance department to maintain profitability and achieve financial objectives.  

Key Requirements:

• Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred).

• Minimum of 10 years of experience in F&B or retail operations, with at least 5 years in a senior leadership role.

• Proven track record in managing multi-location retail/F&B operations.

• Strong financial acumen and experience with P&L management.

• Excellent leadership, communication, and strategic planning skills.

• Demonstrated ability to drive operational efficiency and implement scalable processes.

To apply, please send your updated CV to Phuong Nguyen at phuong.nguyen@cgptalent.com, quoting the job title or Click Apply Now.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified.

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