Business Process Owner – Digital Operations

About the job

About the job:

This role is responsible for owning and stabilizing end-to-end digital business processes, ensuring smooth daily operation of ERP, CRM, and connected systems after go-live.The position acts as the local process and system owner, working closely with business teams and central/external partners to maintain data quality, resolve operational issues, and continuously improve system performance across core transactional flows.

Key Responsibilities:

• Act as the primary local owner for daily operations of ERP, CRM, and connected digital systems.

• Work closely with business teams to understand operational requirements and process dependencies.

• Investigate, analyze, and resolve system incidents, data issues, and process deviations across end-to-end flows.

• Own and stabilize system integrations with internal and external platforms (e.g. logistics partners, customer interfaces, reporting tools).

• Translate technical or integration issues into clear business impact and propose corrective actions.

• Escalate complex or systemic issues and coordinate with central teams or external service providers when required.

• Train end users and new joiners, and maintain local procedures and operating guidelines.

• Consolidate enhancement requests, assess business value, and support continuous system and process improvement initiatives

Required Skills

• Bachelor’s degree in Information Systems, Business, Engineering, or related disciplines.

• Has experience in roles related to business process ownership, ERP/CRM operations, or digital operations support.

• Hands-on experience operating ERP systems post go-live (ERP as part of daily business operations, not project-only roles).

• Strong understanding of end-to-end transactional processes such as Order-to-Cash, Procure-to-Pay, and Invoice-to-Cash.

• Experience working with ERP platforms (SAP or equivalent) and exposure to CRM or connected systems is an advantage.

• Strong communication skills with the ability to engage both technical and non-technical stakeholders.

• Fluent in English.