Business Process Executive

About the job

The Company: Our client is a large multinational organization operating in a complex, process-driven environment, with a strong focus on digital operations, system reliability, and end-to-end business process excellence.

About the job:

This role is ideal for candidates with experience in ERP/CRM deployment, business process execution, operational support, and stakeholder coordination who thrive in fast-paced, transformation-driven environments.

Key Responsibilities:

ERP / CRM Deployment & Execution

• Support end-to-end deployment activities for Service systems and operational processes.
• Coordinate rollout plans, deployment schedules, testing activities, and go-live readiness.
• Monitor deployment progress, track risks/issues, and ensure timely escalation and resolution.

Business Process & Operational Support

• Ensure stable post-go-live operations across business workflows and transactional processes.
• Investigate and resolve operational issues, data inconsistencies, and system-related incidents.
• Collaborate with IT and cross-functional teams to maintain process continuity and system effectiveness.

User Adoption & Change Management

• Conduct user training sessions, onboarding activities, and operational workshops.
• Develop user guides, SOPs, training materials, and process documentation.
• Support change management initiatives to drive system adoption and operational readiness.

Stakeholder Coordination

• Act as a key liaison between business users, technical teams, and cross-functional stakeholders.
• Work closely with Sales, Marketing, IT, Finance, and external partners to align project execution.
• Facilitate communication between local teams and regional stakeholders during rollout activities.

Process Improvement & Reporting

• Identify process gaps, operational bottlenecks, and improvement opportunities.
• Support KPI tracking, reporting dashboards, and operational performance monitoring.
• Contribute to continuous improvement initiatives and best practice sharing.

Required Skills

• Bachelor’s degree in information systems, Business, Engineering, or a related field.
• Has 4+ experience in roles related to ERP/CRM implementation or support, Business process operations, Digital transformation projects, Change management or deployment coordination.
• Experience with ERP/CRM platforms such as SAP, Oracle NetSuite, Salesforce, Odoo, Microsoft Dynamics, or similar systems.
• Exposure to post-go-live support, rollout stabilization, or operational process management.
• Experience in retail, distribution, franchise, or service operations is an advantage.
• Strong communication skills with the ability to engage both stakeholder management and cross-functional.
• Fluent in English.

To apply, please send your updated CV to Khanh Nguyen at [email protected], quoting the job title or Click Apply Now.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified.