Technical Support Engineer (Service Support)

The Company: Our client is a globally reputable manufacturing group with a strong footprint in precision engineering and premium components serving the global cycling and performance sports equipment sector.

Role & Responsibilities:

• Deliver regular technical training sessions for customers in Vietnam and Cambodia
• Follow up and manage customer warranty claims and submissions
• Provide onsite technical troubleshooting and resolve issues at customer factories
• Prepare, maintain, and continuously improve technical training materials
• Translate technical documents and training materials between English, Vietnamese, and Mandarin
• Create and maintain an updated customer database
• Support company events, exhibitions, and technical demonstrations
• Perform other ad hoc duties as assigned

Requirements:

• Background: Bachelor’s Degree in Engineering or related technical field.
• Experience: From 2 years of experience as a Service Engineer or Technical Support Engineer, demonstrating strong technical knowledge of automotive components and specifications.
• Language: English & Chinese communication
• Possess a valid driving license
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Willing to travel frequently within Vietnam and Cambodia
• Comfortable presenting and communicating with large groups and stakeholders at all levels

To apply, please send your updated CV to Harvey at [email protected], quoting the job title or Click Apply Now.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified.