Service Sales Specialist – Robotics & Automation

About the job

1. The Company

Our client is a global leader in robotics and industrial automation, providing advanced solutions for manufacturing and industrial applications worldwide. With a strong commitment to innovation and customer support, they are expanding their service sales team in Northern Vietnam.

2. Role & Responsibilities

• Implement service sales strategy in collaboration with Service Sales Manager and/or Service Manager

• Penetrate installed base, promote upgrades, retrofits, and value-add solutions

• Understand channel strategy, establish pricing, prepare sales plans, and propose recovery plans when needed

• Regularly update installed base in the service database with site changes

• Utilize service tools to understand existing installed base and identify sales opportunities

• Focus on entire service portfolio to secure profit for assigned business units

• Generate service sales leads and develop new market opportunities

• Take a “One Company” approach to leverage other colleagues’ portfolios

• Establish long-term customer relationships by understanding customer requirements and applicable regulations

• Demonstrate technical service product/solutions knowledge to promote Life Cycle Management

• Register customer feedback and ensure customer satisfaction throughout the sales process

• Sell entire service product portfolio to expand company footprint in the designated area

• Prepare and monitor sales proposals, tenders, and proposal statistics

• Prepare service offerings based on customer needs in coordination with Service Sales Manager

• Communicate contract details in accordance with company offering and strategy

• Manage administrative sales processes

3. Requirements

• Advanced Chinese speaking 

• Bachelor’s degree in Robotics, Mechanical Engineering, Electrical Engineering, or a related field

• Knowledge of industrial robot systems and other manufacturing applications is an advantage

• Ability to travel and willingness to work at customer sites

4. Benefits

• Competitive salary + 13th month salary + 3–5 months performance bonus (target-based)

• Meal allowance, phone allowance, transportation allowance

• Company healthcare (family coverage: spouse and children)

• Annual health check-up and learning opportunities for children

• 16 days annual leave from first contract

• Long service award

• Taxi card, summer outing, year-end party

• Hybrid working environment

5. To Apply

Please send your CV to: [email protected]
Only shortlisted candidates will be contacted.