Sales Manager (Machinery)

About the job

As the Technical Sales Manager, you will be responsible for overseeing all aspects of sales, new and part sales, cand ustomer service operations, ensuring a seamless and positive experience for our clients. This role requires a strategic leader with a technical background, excellent interpersonal skills, and a proactive approach to managing both the services team and customer interactions.

Key Responsibilities:

• Customer Interaction and Relationship Management:
  • Act as the primary point of contact for key customers, ensuring their needs and concerns are addressed promptly and effectively.
  • Develop and maintain strong relationships with clients through regular communication, feedback sessions, and addressing their technical inquiries.
  • Analyze customer feedback to identify trends and areas for improvement in service delivery.
• Services & Part Sales Team Leadership:
  • Lead and manage the Services & Part Sales team, providing guidance, support, and performance feedback.
  • Oversee project planning and execution, ensuring deadlines are met and projects are delivered to the highest standards.
  • Assign customer visits and responsibilities within the team, optimizing resource allocation for maximum efficiency.
  • Drive the hiring process for the customer services team, including recruitment, onboarding, and ongoing training initiatives.
• Collaboration with services Team and Other Functions:
  • Collaborate closely with the service team to understand customer needs and contribute to the development of customized solutions.
  • Liaise with other cross-functional teams, such as product development and technical support, to address customer issues and improve overall service quality.
  • Provide technical expertise to support sales activities and contribute to the development of sales strategies.
• Customer Workshop Organization:
  • Plan and organize customer workshops to showcase new products, features, and services.
  • Collaborate with marketing and sales teams to promote workshops and ensure maximum attendance.
  • Gather feedback from workshops to improve future events and enhance customer engagement.

Qualifications:

• Bachelor’s degree in Engineering or related fields; advanced degree preferred.
• 7 years of experience in customer service management, with a focus on technical products or services.
• Proven leadership skills with experience in team management, project planning, and execution.
• Strong interpersonal and communication skills, with the ability to build and maintain customer relationships.
• Technical proficiency and the ability to understand complex technical concepts.
• Excellent organizational and problem-solving skills.
• Experience in collaborating with cross-functional teams.
• Ability to travel as required for customer visits and workshops.

To apply, please send your updated CV to Thu Nguyen at thu.nguyen@cgptalent.com, quoting the job title or Click Apply Now.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified.