Operation management Supervisor

About the job

KEY RESPONSIBILITIES

1. Sales Gallery Operations

• Oversee daily operations to ensure a professional and seamless customer experience

• Manage on-site staff, facilities, and third-party service providers

• Ensure compliance with internal service standards and operating procedures

• Maintain high-quality presentation and environment standards

2. Operational Planning & Budgeting

• Develop and manage operational budgets (OPEX)

• Propose and structure project management fees

• Monitor costs and identify optimization opportunities

• Support annual operating planning (AOP) processes

3. Design-stage Operational Input

• Collaborate with design and development teams to provide operational perspectives

• Recommend practical and efficient solutions for long-term operations

• Identify potential operational risks early and propose improvements

• Contribute to cost-efficiency through materials, systems, and layout recommendations

4. Customer Service Management (Pre & Post Sales)

• Establish and implement customer service standards and procedures

• Oversee service quality at sales gallery

• Ensure seamless customer journey in collaboration with Sales & Marketing

• Handle customer feedback and operational-related inquiries

5. Product Handover Coordination

• Manage end-to-end unit handover process

• Develop procedures, checklists, and documentation

• Coordinate with construction and technical teams to ensure readiness

• Conduct inspections and manage defect rectification

6. Cross-functional Coordination & Reporting

• Liaise with internal teams and external partners for smooth operations

• Support sales events and project marketing activities

• Participate in reviewing operational aspects of Sale & Purchase Agreements (SPA)

• Prepare reports and provide insights to management

• Identify risks and propose efficiency improvements

REQUIREMENTS

• Bachelor’s degree in Business Administration, Management, or related fields

• 4–6 years of experience in operations, administration, or project coordination

• Experience in real estate, construction, or project-based environments is highly preferred

• Strong coordination, organizational, and problem-solving skills

• Good communication and stakeholder management skills

• Proficient in English

• Strong command of Microsoft Office (Excel, PowerPoint, Word)

BENEFITS

• Competitive salary package with performance-based review

• 13th month salary

• Annual health check-up

• Training & professional development opportunities

• Dynamic and international working environment

• Full social and medical insurance as per Vietnam Labor Law