Customer Service Operations

The Company:

Our client is an international logistics and supply chain organization expanding operations in Vietnam.

Role & Responsibilities:

• Handle and track shipments including document processing, cargo monitoring, and exception handling.

• Strictly follow internal and external operational processes to minimize discrepancies and losses.

• Maintain daily communication and coordination with external parties such as shipping lines and related partners.

• Respond to inquiries from customers and relevant stakeholders in a timely and professional manner.

• Ensure accurate documentation and shipment status updates throughout the delivery lifecycle.

• Coordinate with internal teams to resolve operational issues and improve service efficiency.

• Support customer satisfaction initiatives by proactively identifying and addressing customer needs.

• Maintain proper records and operational documentation in compliance with company standards.

• Participate in operational meetings and perform other tasks assigned by the Country Manager.

Requirements:

• Bachelor’s degree or above in Logistics, Supply Chain, Business Administration, or related fields.

• Proficient in English and basic Chinese communication (both written and spoken).

• Strong customer service mindset with excellent communication skills.

• Good problem-solving and coordination abilities.

• Detail-oriented with strong execution capability.

• Ability to work in a fast-paced and newly established business environment.

• Experience in logistics, shipping, freight forwarding, or customer service operations is preferred.

To apply, please send your updated CV to Hoa Tran at [email protected], quoting the job title or Click Apply Now.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified.