Customer Service Manager

About the job

About the Company

Our client is a leading multinational industrial company serving customers across manufacturing and industrial sectors. The organization is committed to operational excellence, customer-centricity, and continuous improvement, providing a dynamic environment for professionals seeking to make a meaningful business impact.

Role & Responsibilities

• Lead nationwide Customer Service & Support operations, ensuring efficient order management, customer support, and service delivery.

• Oversee order fulfillment, documentation, billing coordination, customer data management, and commercial support activities.

• Manage accounts receivable follow-up, cash collection initiatives, and customer asset optimization programs.

• Drive customer satisfaction by resolving service issues, managing complaints, and implementing customer excellence initiatives.

• Lead process improvement, digitalization, and automation projects to improve operational efficiency and service quality.

• Develop, coach, and manage customer service teams while establishing KPIs and performance standards.

• Collaborate closely with Sales, Logistics, Production, Finance, and other key stakeholders to support business growth and customer retention.

Requirements

• Bachelor’s degree in Business Administration, Economics, Logistics, Supply Chain Management, or related fields.

• Minimum 10 years of experience in Customer Service, Commercial Operations, Sales Administration, or related functions.

• At least 5 years of leadership experience managing customer service or operational support teams.

• Strong knowledge of order management, customer account administration, receivables management, and service operations.

• Experience working in multinational and/or industrial manufacturing environments is highly preferred.

• Hands-on experience with ERP and CRM systems.

• Strong leadership, analytical, problem-solving, and stakeholder management skills.

• Customer-focused mindset with a passion for operational excellence and continuous improvement.

• Professional proficiency in English.

To apply, please send your updated CV to Chien Nguyen at [email protected], quoting the job title or Click Apply Now.