Contract sales

Job Purpose

The Contract Sales Representative is responsible for driving service contract revenue by winning back non-contracted installed base customers, renewing existing contracts, and clearly demonstrating the value of hardware (HW) service contracts. This role combines value-based selling, customer success mindset, and disciplined execution to maximize customer retention, satisfaction, and long-term service profitability.

Key Responsibilities

1. Contract Sales & Win-back

• Proactively identify and pursue service contract opportunities within the non-contract installed base, using creative and aggressive win-back strategies.
• Develop tailored approaches to re-engage inactive or lapsed customers and convert them into contracted clients.

2. Customer Success

• Apply value-selling principles to understand customer operational needs, pain points, and business objectives.
• Clearly articulate and demonstrate the unique value and benefits of HW service contracts, including uptime, cost predictability, risk mitigation, and performance improvement.
• Build and maintain strong, trust-based relationships with customers to drive satisfaction, loyalty, and long-term business success.

3. Contract Management & Negotiation

• Negotiate with customers on service contract scope, type, and commercial terms for HW service contracts.
• Prepare, issue, and follow up on service contract quotations, ensuring accuracy and competitiveness.
• Lead contract closure activities, including new contracts, renewals, and upsell opportunities.
• Present and reinforce the contract value proposition to existing customers under contract to support renewals and retention.

4. Planning & Execution

• Plan and execute the service contract business schedule, aligning activities with revenue targets and customer timelines.
• Monitor contract lifecycle milestones and proactively manage renewals.

5. Reporting & Collaboration

• Regularly report on sales pipeline, win-back progress, renewals, and business activities to management.
• Support the Contract Sales Manager with day-to-day operational and administrative needs.
• Collaborate closely with service, technical, and operations teams to ensure seamless customer experience.

6. Other Duties

• Perform other tasks and responsibilities as assigned by the superior.

Profile/ Qualifications

1. Education & Experience

• Bachelor’s degree in Engineering, Business, or a related field.
• 2–5 years of experience in service sales, contract sales, customer success, or aftermarket sales within industrial technology, machinery, or automation environments.

2. Skills & Competencies

• Strong value-selling and consultative selling capability.
• Proven negotiation and closing skills, especially for service or recurring-revenue contracts.
• Customer-centric mindset with the ability to balance commercial goals and long-term relationships.
• Well-organized, disciplined in planning, execution, and follow-up.
• Comfortable working with data, reporting, and CRM tools.

3. Personal Attributes

• Proactive, resilient, and results-driven.
• Creative in approaching win-back and conversion opportunities.
• Strong communication and presentation skills.
• Team player with the ability to work independently.
• Good command of English for business communication.
• Experience with CRM systems and contract management tools.

To apply, please send your updated CV to Thu Nguyen at [email protected], quoting the job title or Click Apply Now.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified