The Company: Our client is a leading Garment Textile Label company in Hanoi, Vietnam. They take pride in our commitment to quality, innovation, and excellence in the textile industry.

Responsibilities:

• Customer Services, Key Account Management:

  • Cultivate and maintain strong relationships with key clients in the Garment Textile Label industry.
  • Develop and execute strategic account plans to achieve growth objectives.
  • Ensure customer satisfaction through effective communication and resolution of issues.
  • Provide exceptional customer service by understanding client needs and exceeding expectations.

• Business Development:

  • Identify and pursue new business opportunities within the assigned market segment.
  • Collaborate with cross-functional teams to develop innovative solutions that meet client needs.

• Market Analysis:

  • Stay abreast of industry trends, market dynamics, and competitor activities.
  • Provide regular market feedback to internal teams to drive product and service improvements.

• Fluent Japanese Speaking:

  • Essential requirement for effective communication with Japanese-speaking clients.
  • Open to Japanese or Korean expatriates willing to relocate to Hanoi.

Qualifications:

• Education and Experience:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in key account management, preferably within the Garment Textile Label industry or consumable part sales
  • Native Japanese or Japanese speaking Korean 

• Language Skills:

  • Fluent in Japanese is a must. Proficiency in English is a strong advantage.
  • Additional proficiency in Korean is a plus.

• Communication and Interpersonal Skills:

  • Excellent communication and negotiation skills.
  • Ability to build and maintain strong client relationships.

• Customer Service Management:

  • Oversee the delivery of exceptional customer service to key accounts.
  • Address customer concerns promptly and ensure a positive resolution.
  • Collaborate with internal teams to enhance service offerings based on customer feedback.

• Result-Oriented:

  • Demonstrated ability to meet and exceed sales targets.
  • Strong analytical and problem-solving skills.

• Flexibility and Adaptability:

  • Willingness to adapt to a fast-paced and evolving business environment.
  • Openness to collaborate with diverse teams and cultures.

Benefits:

• Competitive salary package with performance-based incentives.
• Opportunities for career advancement within a dynamic and growing organization.
• A collaborative and inclusive work environment.