Customer Services Technical Manager

Posted 19 December 2023
Salary 25.000 - 33.000 USD/year
Location Vietnam
Job type Permanent
Discipline Industrial & Engineering
Contact NameThu Nguyen

Job description

The Company:

Our client is a leader in providing food industry solutions across Vietnam.

Key Responsibilities:

1. Customer Interaction and Relationship Management:

  • Act as the primary point of contact for key customers, ensuring their needs and concerns are addressed promptly and effectively.

  • Develop and maintain strong relationships with clients through regular communication, feedback sessions, and addressing their technical inquiries.

  • Analyze customer feedback to identify trends and areas for improvement in service delivery.

2. Services Team Leadership:

  • Lead and manage the customer services team, providing guidance, support, and performance feedback.

  • Oversee project planning and execution, ensuring deadlines are met and projects are delivered to the highest standards.

  • Assign customer visits and responsibilities within the team, optimizing resource allocation for maximum efficiency.

  • Drive the hiring process for the customer services team, including recruitment, onboarding, and ongoing training initiatives.

3. Collaboration with Sales Team and Other Functions:

  • Collaborate closely with the sales team to understand customer needs and contribute to the development of customized solutions.

  • Liaise with other cross-functional teams, such as product development and technical support, to address customer issues and improve overall service quality.

  • Provide technical expertise to support sales activities and contribute to the development of sales strategies.

4. Customer Workshop Organization:

  • Plan and organize customer workshops to showcase new products, features, and services.

  • Collaborate with marketing and sales teams to promote workshops and ensure maximum attendance.

  • Gather feedback from workshops to improve future events and enhance customer engagement.

Qualifications and Skills:

  • Bachelor's degree in Engineering or relevant; advanced degree preferred.

  • 7 years of experience in customer service management, with a focus on technical products or services.

  • Proven leadership skills with experience in team management, project planning, and execution.

  • Strong interpersonal and communication skills, with the ability to build and maintain customer relationships.

  • Technical proficiency and the ability to understand complex technical concepts.

  • Excellent organizational and problem-solving skills.

  • Experience in collaborating with cross-functional teams.

  • Ability to travel as required for customer visits and workshops.

To apply, please send your updated CV to Thu Nguyen at, quoting the job title or Click Apply Now.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified.