Customer Services Technical Manager

Posted 19 December 2023
Salary 25.000 - 33.000 USD/year
Location Vietnam
Job type Permanent
Discipline Industrial & Engineering
Reference53499
Contact NameThu Nguyen

Job description

The Company:

Our client is a leader in providing food industry solutions across Vietnam.

Key Responsibilities:

1. Customer Interaction and Relationship Management:

  • Act as the primary point of contact for key customers, ensuring their needs and concerns are addressed promptly and effectively.

  • Develop and maintain strong relationships with clients through regular communication, feedback sessions, and addressing their technical inquiries.

  • Analyze customer feedback to identify trends and areas for improvement in service delivery.

2. Services Team Leadership:

  • Lead and manage the customer services team, providing guidance, support, and performance feedback.

  • Oversee project planning and execution, ensuring deadlines are met and projects are delivered to the highest standards.

  • Assign customer visits and responsibilities within the team, optimizing resource allocation for maximum efficiency.

  • Drive the hiring process for the customer services team, including recruitment, onboarding, and ongoing training initiatives.

3. Collaboration with Sales Team and Other Functions:

  • Collaborate closely with the sales team to understand customer needs and contribute to the development of customized solutions.

  • Liaise with other cross-functional teams, such as product development and technical support, to address customer issues and improve overall service quality.

  • Provide technical expertise to support sales activities and contribute to the development of sales strategies.

4. Customer Workshop Organization:

  • Plan and organize customer workshops to showcase new products, features, and services.

  • Collaborate with marketing and sales teams to promote workshops and ensure maximum attendance.

  • Gather feedback from workshops to improve future events and enhance customer engagement.

Qualifications and Skills:

  • Bachelor's degree in Engineering or relevant; advanced degree preferred.

  • 7 years of experience in customer service management, with a focus on technical products or services.

  • Proven leadership skills with experience in team management, project planning, and execution.

  • Strong interpersonal and communication skills, with the ability to build and maintain customer relationships.

  • Technical proficiency and the ability to understand complex technical concepts.

  • Excellent organizational and problem-solving skills.

  • Experience in collaborating with cross-functional teams.

  • Ability to travel as required for customer visits and workshops.

To apply, please send your updated CV to Thu Nguyen at thu.nguyen@cgptalent.com, quoting the job title or Click Apply Now.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified.